Training

KMS Consult training and workshops for Management and Employees can cover the following topics:

• General information about Quality Management, ISO 9000ff, certification processes
• Definition of the context of the organisation, interested parties, quality policy and quality objectives
• Internal audits / process and process interfaces audits / remote audits / supplier audits
• Customer satisfaction
• Documenting a Quality Management System
• Customer-Supplier-Partnerships
• Quality information
• Quality costs and controlling – measurement, budgets and actuals
• Process Management
• Risk Management: identifying risks and opportunities
• Project Management
• Communication
• Conflict Management
• Creativity techniques and “problem solving techniques”
• Facilitating and presentation techniques
• Efficient team work and Quality Circle
• Human Resources Management
• Knowledge Management