Quality Management and TQM
- Development and implementation of TQM concepts
- Audit and Assessments of TQM concepts based on EFQM-requirements
- Implementation of customised Quality Management Systems, planning of internal quality audits and preparation for the certification ISO 9001
- Development of a branch specific “Global Quality Seal Standard“ for relocation organisations (EuRA = European Relocation Association)
- Development and conducting of international Global Quality Seal Training sessions. A Film about the EuRA Global Quality Seal and its benefits
- Development or writing of Quality Management manuals
- Development and implementation of systems to report quality costs and statistics (KPIs)
- Project Management: Effective planning, execution and control of Quality Management projects
- Development and implementation of controlling instruments supporting the analysis of various aspects of human resources management for an international IT company.
- Plan and implement programmes to analyse the workplace environment including subjects as motivation and satisfaction of management and employees.
- Development and implementation of performance evaluations (top-down and bottom-up) and career path strategies, covering coaching and assessment centres for various service and sales companies.
- Workshops with top and middle Management, defining strategic leadership goals and steps necessary to reach such goals.
- Development and implementation of a companywide educational concept covering need assessment, curriculum design and evaluation of the training quality and effect.
- Development and implementation of management training and coaching in human resources issues for a major foreign Central Bank
- ISO 9000ff. – training
- Workshops and training for management and employees
- Trainer for the Deutsche Gesellschaft für Qualität e.V. (German Association for Quality)
- Training for the Schweizerische Vereinigung für Qualitäts- und Management-Systeme (Swiss Association for Quality and Management Systems)
- Quality Management, TQM and Human Resources training for attorneys and their associates
- Planning, organisation and conducting of training sessions
- Certified auditor for DQS, one of the largest international certification bodies
- Article on the certification process
at the Deutsche Bank VU Direkt in 2002
- Article on the certification process [421 KB]
[421 KB] of Naspa
- Article about the certification [3 MB]
of Hallertauer Volksbank eG in 2016 (Reference: Wirtschaft10plus)
NASPA Certification Event, 2007
Certificate awarded to Claudia Ehry, Managing Director and Shareholder of Y-PR GmbH, Public Relations, 2004 (www.y-pr.de)